All our artworks are sent via a tracked and signed for service. Once payment has been received, we will contact you about your shipping day and despatch the artwork as soon as possible. We dispatch artworks every Tuesday and will be in contact to let you know when the work will be delivered. Shipping within the Germany can take up to two weeks.
You must be home to receive your delivery as a signature is required. If you’d like to change your delivery address after you’ve placed the order (e.g. to an office address where someone is there to sign), then please email contact@maerzART.com
Shipping costs for overseas buyers will be automatically calculated at check-out once you enter your shipping country. We will also be in touch after your purchase to let you know of an expected delivery date, but we are unable to be day-specific with international shipments, however the shipper should be in touch with you to notify you of the progress. Please note that additional import taxes and duties may also apply to overseas buyers.
Artworks purchased by overseas buyers can take up to 4 weeks to arrive, depending on their final destination.
Where possible, we will try to flat pack your artwork to prevent curling. If your artwork is large, or if it is deemed safe to roll it, we will do so to protect it during transit.
If your artwork is received in a tube, we recommend removing it from the tube as soon as possible (ideally be a framer), to prevent curling.
If you have purchased a pastel or charcoal work of art, please take the artwork straight to a framer before removing from its cellophane sleeve, to prevent smudging (as although the works have been fixed, some residue dust may still come off of the artwork.