When purchasing an artwork click “add to cart” and then you can follow the check-out service by clicking the cart on the top right of the page. Payment is due immediately by debit or credit card and you will be taken step-by step. Each client can follow our simple check-out process to make payment and enter your delivery address, by specifying your country, a flat fee will be added depending on your location. After payment has been made, you will be sent a proof of payment and we will get to work preparing your artwork for shipment.

Please note that all prices listed on the website are for unframed works of art, unless otherwise specified.

For those who export items outside of the EU, Import duties may apply upon entry of the artwork into your own country. All import duties are an additional cost. maerzART does not accept liability for the correct importation of artworks bought on the platform – it is the responsibility of the buyer to ensure that artworks are imported legally into their own country and that the correct duties are paid.

All our artworks are sent via a tracked and signed for service. Once payment has been received, we will contact you about your shipping day and despatch the artwork as soon as possible. We dispatch artworks every Tuesday and will be in contact to let you know when the work will be delivered. Shipping within the Germany can take up to two weeks. 

You must be home to receive your delivery as a signature is required. If you’d like to change your delivery address after you’ve placed the order (e.g. to an office address where someone is there to sign), then please email contact@maerzART.com

Shipping costs for overseas buyers will be automatically calculated at check-out once you enter your shipping country. We will also be in touch after your purchase to let you know of an expected delivery date, but we are unable to be day-specific with international shipments, however the shipper should be in touch with you to notify you of the progress. Please note that additional import taxes and duties may also apply to overseas buyers.

Artworks purchased by overseas buyers can take up to 4 weeks to arrive, depending on their final destination.

Where possible, we will try to flat pack your artwork to prevent curling. If your artwork is large, or if it is deemed safe to roll it, we will do so to protect it during transit.

If your artwork is received in a tube, we recommend removing it from the tube as soon as possible (ideally be a framer), to prevent curling.

If you have purchased a pastel or charcoal work of art, please take the artwork straight to a framer before removing from its cellophane sleeve, to prevent smudging (as although the works have been fixed, some residue dust may still come off of the artwork.

Once you have received your artwork, you have 14 days to return it to us for a full refund if you are not happy with it. Please note that the work must be returned in its original condition and in its original packaging. We recommend you return it via a tracked service. We will be able to issue you a refund once we have received the artwork in its original condition.

If you would like to return an artwork, please email: contact@maerzART.com to notify us of the reason for the return and quoting your order number.

Returns can be sent to:
Ilona Maerz
maerzART
Adelheidstrasse 31
80796 Munich
Germany

There is also the possibility of seeing the works of art on site to be inspected and picked up in Munich.  There is a pick up fee of €5.

Public transport:

U2 stop Hohenzollernplatz.

Gift cards

Please be aware that Gift Cards are valid for two years from the date of purchase. Gift cards need to be used within one order, and cannot be split across multiple purchase sessions. We are not able to refund Gift Cards or to offer part-returns if you do not use the full value of your card. The minimum amount is €50.

Framing

All artworks sold on maerzART are currently unframed, unless specified otherwise. We currently do not offer an in-house framing service, however, we would be happy to suggest external framers at varied price-points, and if you would like your work sent directly to a framer then we would also be happy to do so.

For all framing enquiries, please contact:

contact@maerzART.com

Privacy

maerzART is fully committed to respecting your privacy and will not share your details with any third parties.
For further information see Privacy